Terms and Conditions
Terms and conditions
Your acceptance of the Terms and Conditions is given when you make a purchase from Kupong so please read the Terms and Conditions carefully before making a purchase from this website. Kupong reserves the right to change these Terms and Conditions at any time and any such change will be effective to all new orders once included in the text of these Terms and Conditions and published on the website.
Kupong knit.wear is registered as K&C Factory AS, Norway. Vat nr: 921452020. If you have any questions about any aspects of this website please email us at firstname.lastname@example.org
Kupong does not guarantee that all items included in the Kupong web shop are in stock at the time of your order. In the event that an item is unavailable, Kupong will contact you by email. Kupong cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date at all times. Kupong may, at any time, amend the contents of the site. Although Kupong strives to display the correct text, images and pricing on the site and web shop, errors may occur. The colours of the products shown in the pictures on the website can differ somewhat from their actual colour; please note that this is due to the colour settings on your computer. Kupong cannot be held responsible for any such discrepancy. All measurements and sizes are approximate and variance may occur. Please have average sizing in mind and note that minor differences may occur.
Placing an order
After placing an order on the Kupong webshop, you will receive an order confirmation e-mail with your order number, details of the product you have ordered, your payment details and delivery details. Please note that the order confirmation is an acknowledgement that we have received your order and not an acceptance of the order. Please note that all orders placed by you are subject to acceptance by Kupong. Kupong may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been properly placed and processed, a shipping confirmation e-mail will be sent with all relevant information about the order. The shipping confirmation is the acceptance of the order. Please note that Kupong does not guarantee that all products presented on our website are in stock at the time of your order.
Note: Colours may vary due to dyeing of yarn from the producer and from batch to batch.
Credit card numbers wont be stored unless it is necessary to secure an efficient handling of potensial problems like withdrawal, cancellation of reservation and credit. Credit card payments are treated in a secure way through our payment provider Stripe. They are PCI Level-1 certified.
Stripe provides the technical infrastructure for transaction orchestration across the entire payments value chain.
We also use Paypal payment services and Klarna as our payment gateway to complete you purchase, the order amount will be captured from your card as soon as your order has been placed and approved. If you wish to cancel your order, please contact us and we will issue a refund back to your account. The following payments are accepted:
Visa, Mastercard, American express, Klarna, Paypal, Maestro, Diners.
The prices shown on the website are shown in NOK. NOK being the currency for customers in Norway only.
All orders done include import taxes, custom duties and fees. Other than your purchase amount, you will not be charged with any other expenses.
Right to cancel
Unless the contract is exempt from the right to cancel, the Purchaser may cancel the order in accordance with the Cancellation Act.
The Purchaser must inform the Seller that he/she will exercise this right within 14 days after the start of the cancellation period. This time limit includes all calendar days. If the period ends on a Saturday, Sunday or public holiday, the period will be extended until the next business day.
The deadline to exercise one’s right to cancel will be seen as met if notice is sent before the end of the cancellation period. The Purchaser has the burden of proof for demonstrating that the right has been asserted, and notice must therefore be submitted in writing (via the cancellation form, email or letter).
The cancellation period begins as follows:
- In the purchase of individual goods, the cancellation period will begin on the day after the goods are received.
- If a subscription is being sold, or the contract contains the regular delivery of identical goods, the period begins on the day after the first shipment is received.
- If the purchase consists of several deliveries, the period will begin on the day after the final delivery is received.
The cancellation period will be extended to 12 months after the end of the original period should the Seller not inform the Purchaser of the right to cancel and the standard cancellation form before the conclusion of the contract. This will also apply if information on terms and conditions, time limits and procedures for exercising the right to cancel is insufficient. However, if the trader gives this information during these 12 months, the cancellation period ends 14 days after the day the Purchaser received the information.
When the right to cancel is exercised, the goods must be returned to the Seller within a reasonable amount of time and no later than 14 days after notice has been given on the intention to exercise the right. The Purchaser must cover the direct costs associated with returning the good, unless otherwise agreed or the Seller has not informed the Purchaser that they have to cover the return costs. The Seller may not set fees for the Purchaser’s use of the right to cancel.
The Purchaser may check or test the goods in an appropriate manner in order to determine the nature, properties and function of the goods without affecting the right to cancel. If the checking or testing goes beyond what is reasonable and necessary, the Purchaser may be responsible for any reduction in the original value of the goods.
The Seller is obligated to pay back the purchase sum to the Purchaser without undue delay, and no later than 14 days after the Seller received notice on the Purchaser’s decision to exercise the right to cancel. The Seller has the right to retain the repayment until it has received the goods from the Purchaser, or until the Purchaser has documented that the goods have been sent back.
Defective goods: the Purchaser’s rights and time limit to give notice
If the goods are defective, the Purchaser must notify the Seller that they wish to invoke the defect within a reasonable amount of time after the defect was discovered or should have been discovered. The Purchaser is always considered to have given timely notice if it occurs within two months after the defect was discovered or should have been discovered. Notice may be given no later than two years after the Purchaser took possession of the good. If the goods or parts thereof are meant to last considerably longer than two years, this deadline is extended to five years.
If the goods have a defect and this is not due to the Purchaser or to conditions on the part of the Purchaser, the Purchaser may, in accordance with Chapter 6 of the Consumer Purchases Act, withhold the purchase sum, choose between repair and replacement, demand a price reduction, demand that contract be terminated and/or demand compensation from the Seller, according to the relevant circumstances. Notice should be given to the Seller in writing.
Repair or replacement
The Purchaser may choose between having the defect repaired or the delivery of an equivalent item. The Seller may however oppose the Purchaser’s claim if carrying out the claim is impossible or causes the Seller to incur unreasonable expenses. Repair or replacement shall be performed within a reasonable amount of time. The Seller does not as a rule have the right to more than two attempts to repair the same defect.
The Purchaser may demand a suitable price reduction if the good is not repaired or replaced. This means that that relation between the reduced and originally agreed price corresponds to the relation between the item’s value in defective condition and the condition according to the original contract. If special circumstances call for it, the price reduction may instead correspond to the defect’s impact on the Purchaser.
If the goods are not repaired or replaced, the Purchaser may also cancel the purchase in cases where the defect is not immaterial.
Parental or guardian consent is required for customers under the age of 18.
Our Service may contain links to third-party web sites or services that are not owned or controlled by Kupong.
Kupong knit.wear has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Kupong knit.wear shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
Claims must be directed to the Seller within a reasonable time frame in accordance with Sections 9 and 10. The parties shall attempt to resolve any disputes out of court. If this is not successful, the Purchaser may contact the Norwegian Consumer Authority for mediation. The Consumer Authority may be reached on (+47) 23 400 600 or at www.forbrukertilsynet.no
If you have any questions about these Terms, please contact us.